Whether you're collecting party photos, building a community directory, or gathering guest reviews, the people who use HelloAbout trust you with their content and information. This Privacy Policy explains what we collect, how we use it, and the choices you have.
1. Who We Are
HelloAbout ("HelloAbout," "we," "us," or "our") is a multi-purpose hub platform operated by BillCore, LLC, based in Minneapolis, Minnesota, USA. This policy applies to helloabout.com and the services we provide through it, including event hubs, directory hubs, and guestbook hubs.
2. Information We Collect
Information you provide
- Account information — when you create a hub, we collect your name, email address, and password.
- Hub content — the photos, videos, messages, and details you and your contributors add to a hub.
- Directory information — for directory hubs, member profiles may include names, photos, contact details, and other information that members or the hub owner choose to add.
- Payment information — when you purchase a plan, payment is processed by our payment provider (Stripe). We do not store your full card number on our servers.
- Communications — messages you send us by email or through our contact options.
Information collected automatically
- Usage data — basic information about how you interact with the site, such as pages visited and actions taken.
- Device and log data — IP address, browser type, and similar technical details.
- Cookies and similar technologies — used to keep you signed in, remember preferences, and understand how the site is used.
3. How We Use Your Information
- Create, host, and maintain your hubs, galleries, and directories.
- Generate QR codes, process uploads, and power features like the live slideshow and PDF directory export.
- Process payments and manage your plan, including Enterprise accounts.
- Send you service-related emails, such as confirmations, upload notifications, and reminders.
- Respond to your questions, feedback, and support requests.
- Improve the security, reliability, and features of our service.
- Comply with legal obligations.
4. Directory Hubs and Member Information
Directory hubs are designed to store and display member information — such as names, photos, and contact details — to other members of that directory. If you create a directory hub, you are responsible for obtaining appropriate consent from the people whose information you add or invite, for using their information only for the directory's intended purpose, and for honoring requests from members to update or remove their information. Directory hubs include privacy controls that let you limit what is visible and to whom.
5. Your Hub Privacy Controls
You control who can view and contribute to each hub you create, with privacy settings available on every hub. As the hub owner, you can remove content and manage contributors and members. Guests and contributors can share photos and messages to event and guestbook hubs without creating an account.
6. How We Share Information
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers — trusted vendors who help us operate the platform, such as hosting, cloud storage, payment processing, and email delivery, who are bound to protect your information.
- Within your hub — content and directory information you add is shared with the people you grant access to that hub, according to its privacy settings.
- Legal requirements — when required by law, regulation, legal process, or to protect the rights, property, or safety of our users or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
7. Data Retention
We keep your hub content for as long as your hub is active. During a free trial, your hub stays active for collecting content. With a paid plan, your hub remains online — and with the lifetime plan, permanently — so you can revisit it. You may download your content or request deletion at any time.
8. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, download, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected]. You can also manage much of your content and account directly from your dashboard.
9. Security
We use industry-standard safeguards to protect your information, including encrypted connections and secure cloud storage. No method of transmission or storage is completely secure, but we work hard to protect your information and continually improve our protections.
10. Children's Privacy
HelloAbout accounts must be created and managed by an adult. Some hubs — such as birthday parties, sports team directories, or school events — may involve photos or information about minors. The hub owner is responsible for having the right to share any content added to their hub, including images and details of minors. We do not knowingly allow children under 13 to create accounts, and we do not knowingly collect personal information directly from children under 13. If you believe content involving a minor has been shared without appropriate consent, contact us at [email protected].
11. International Visitors
HelloAbout is operated from the United States. By using our service, you understand that your information may be processed in the United States and other countries that may have different data protection laws than your own.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated through the site or by email where appropriate.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out at [email protected].