Welcome to HelloAbout. These Terms of Service ("Terms") govern your use of our website and services. By creating an account or using HelloAbout, you agree to these Terms. Please read them carefully.
1. About These Terms
HelloAbout ("HelloAbout," "we," "us," or "our") is a hub platform operated by BillCore, LLC, based in Minneapolis, Minnesota, USA, offering event hubs, directory hubs, and guestbook hubs. These Terms form a binding agreement between you and HelloAbout. If you do not agree, please do not use the service.
2. Who Can Use HelloAbout
You must be at least 18 years old to create an account and a hub. By using the service, you confirm that you meet this requirement and that the information you provide is accurate. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
3. Creating and Managing Your Hub
HelloAbout lets you create hubs where contributors can share photos, videos, and messages, and where directory members can maintain profiles. As the hub owner, you control its privacy settings and are responsible for the content posted to it, including content contributed by people you invite. You may remove content and manage contributors and members through your dashboard.
4. Your Content and Ownership
You and your contributors retain ownership of the photos, videos, messages, and profile information uploaded to your hub ("Your Content"). You grant HelloAbout a limited license to host, store, display, and process Your Content solely for the purpose of operating and providing the service to you. We do not claim ownership of Your Content and we do not sell it.
You are responsible for ensuring you have the right to share any content uploaded to your hub — including photos that contain other people or minors, and contact information added to directory hubs — and that it does not infringe the rights of others.
5. Directory Hubs and Member Data
If you create a directory hub, you are responsible for obtaining appropriate consent from the people whose information you add or invite, for using that information only for the directory's intended purpose, and for honoring requests to update or remove a member's information. You agree not to use directory information for unsolicited marketing or any unlawful purpose.
6. Acceptable Use
To keep HelloAbout a safe and respectful space, you agree not to:
- Upload content that is unlawful, abusive, harassing, defamatory, obscene, or that infringes others' rights.
- Upload images or information about any person without appropriate consent, or about any minor without the consent of a parent or guardian.
- Use directory information to send spam or for any purpose other than the directory's intended use.
- Impersonate any person or misrepresent your affiliation with anyone.
- Attempt to gain unauthorized access to the service, other accounts, or our systems.
- Distribute spam, malware, or other harmful code, or interfere with the performance of the service.
We reserve the right to remove content or suspend accounts that violate these Terms.
7. Plans, Pricing, and Billing
HelloAbout offers a free trial as well as paid plans. Per-hub plans are available monthly, yearly, and as a one-time lifetime option at the prices shown at signup (for example, $9.97/month, $59/year, or $129 lifetime). Our Enterprise plan provides unlimited hubs under one account, billed monthly or yearly (for example, $49/month or $497/year), as described at the time of purchase.
Paid plans are billed through our third-party payment processor. Recurring plans renew until cancelled, and you may cancel at any time. You are responsible for any applicable taxes. We may change our pricing on a going-forward basis; changes will not affect a plan term or one-time purchase you have already paid for.
8. Cancellations and Refunds
You may cancel your subscription at any time through your dashboard or by contacting us, and your hubs will remain accessible according to your plan terms. For questions about refunds on subscriptions, the lifetime plan, or Enterprise plans, please contact us at [email protected] before purchasing.
9. Downloading and Deleting Your Content
You can download photos and messages as a ZIP archive, and export directory hubs as a printable PDF. You may also request deletion of your hub and associated content. Once deleted, content may not be recoverable, so we encourage you to download a copy first.
10. Intellectual Property
The HelloAbout name, logo, website design, and software are the property of HelloAbout and its licensors and are protected by intellectual property laws. These Terms do not grant you any right to use our branding without our prior written permission.
11. Service Availability
We work hard to keep HelloAbout available and reliable, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue parts of the service, and we will make reasonable efforts to give notice of significant changes that affect active hubs.
12. Disclaimers
The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the service will be error-free or that content will always be preserved without loss, though we take careful measures to protect it.
13. Limitation of Liability
To the fullest extent permitted by law, HelloAbout and its owners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising from your use of the service. Our total liability for any claim relating to the service will not exceed the amount you paid us in the twelve months before the claim.
14. Indemnification
You agree to indemnify and hold harmless HelloAbout and its owners from any claims, damages, or expenses arising out of your content, your use of the service, your management of directory member data, or your violation of these Terms.
15. Governing Law
These Terms are governed by the laws of the State of Minnesota, USA, without regard to its conflict of laws principles. Any disputes will be subject to the exclusive jurisdiction of the courts located in Minnesota, unless otherwise required by applicable law.
16. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.
17. Contact Us
If you have any questions about these Terms, please contact us at [email protected].